Urgency and emotion state matching for automated scheduling via artificial intelligence
US10931607B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 10, 2018 |
| Grant date | Feb 23, 2021 |
| Priority date | — |
| Expiry date | Dec 10, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/1818
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In non-limiting examples of the present disclosure, systems, methods and devices for matching user tone to digital assistant response types and tones while assisting with meeting scheduling are presented. An electronic message may be received by a digital assistant service. The digital assistant service may detect an intent to schedule a meeting and identify an urgency level associated with the message. The digital assistant may respond to the scheduling user with a message having a tone corresponding to the identified urgency level. The digital assistant may also perform a follow-up action for scheduling the meeting in a manner consistent with the urgency level of the scheduling user. For example, the digital assistant may attempt to schedule the meeting in a higher priority manner if there is a high urgency associated with the message, and a lower priority manner if there is a low urgency associated with the message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.