Realtime schedule management interface

US10937000B2 · kind B2 · utility

Assignee

• PagerDuty, Inc. · US

Inventors

• Dan Alexandru Solomon · San Francisco, US
• John Gary Ryan Laban · Toronto, CA
• Ian Alexander Enders · San Francisco, US
• Ali Basiri · Pleasant Hill, US
• Andrew Gregory Miklas · San Francisco, US

Key dates

• Filing date: Nov 14, 2017
• Grant date: Mar 2, 2021
• Expiry date: Aug 27, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/1097
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments are directed towards generating and managing schedules. In at least one of the various embodiments, these schedules may be configured to schedule team members, rotating which team member is active (“on-call”). In at least one of the various embodiments, these may be employed to determine which resource is responsible to respond and/or resolve incidents that may be reported and/or detected. In at least one of the various embodiments, if a team member is determined to be the on-call or responsible team member, the notification engine may determine the methods for notify the responsible of the incidents. Schedules previews may be updated in real-time as the schedule is edited.