Tracking interactions with a software platform and identifying underutilization of software platform features in a specific deployment
US10949229B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 9, 2019 |
| Grant date | Mar 16, 2021 |
| Priority date | — |
| Expiry date | Aug 9, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06T11/206
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for tracking software platform utilization by a plurality of entities are described herein. In an embodiment, a management computer system stores first entity data defining a first entity and associating the first entity with a plurality of first accounts, the first entity having access to the management computer system programmed which provides options for performing a plurality of tasks. The management computer system tracks a first plurality of interactions with the management computer system that are performed by each of the plurality of first accounts. The management computer system stores first interaction data defining one or more aspects of interaction with the management computer system that are performed by each of the plurality of first accounts. The management computer system stores second entity data defining a plurality of second entities and associating each of the plurality of second entities with a plurality of second accounts. The management computer system tracks a second plurality of interactions with the management computer system that are performed by each of the plurality of second accounts. The management computer system stores second interaction …
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.