Model building architecture and smart routing of work items
US10949807B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 10, 2017 |
| Grant date | Mar 16, 2021 |
| Priority date | — |
| Expiry date | Dec 25, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/10
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for using a mathematical model based on historical information to automatically schedule and monitor work flows are disclosed. Prediction methods that use some variables to predict unknown or future values of other variables may assist in reducing manual intervention when addressing incident reports or other task-based work items. For example, work items that are expected to conform to a supervised model built from historical customer information. Given a collection of records in a training set, each record contains a set of attributes with one of the attributes being the class. If a model can be found for the class attribute as a function of the values of the other attributes, then previously unseen records may be assigned a class as accurately as possible based on the model. A test data set is used to determine model accuracy prior to allowing general use of the model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.