Diagnosing errors in data storage and archiving in a cloud or networking environment
US10956299B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 18, 2015 |
| Grant date | Mar 23, 2021 |
| Priority date | — |
| Expiry date | Jun 18, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0766
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for assisting in diagnosing or troubleshooting an information management system technical problem includes, in some examples, an interface with selectable options, which assist in diagnosing or troubleshooting the technical problem. Via the interface, a software developer or troubleshooting representative can select one or more of the options. For example, a software developer may select an option to automatically receive log data from a component of an information management system that has failed. Other features are also disclosed. The system also comprises functionality for configuring a target system to allow for certain system data about data storage operations to be transmitted to a cloud location from where the data may be accessed for troubleshooting.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.