Telematics-based network device troubleshooting and repair
US10963333B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 21, 2018 |
| Grant date | Mar 30, 2021 |
| Priority date | — |
| Expiry date | Dec 25, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/041
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Telematics-based device troubleshooting, self-repair, and optimization are provided. A system, method, and computer readable storage device collect telemetry data associated with the health of networked CPE devices, service provider data, and service and repair data associated with CPE devices, analyze the collected information, and detect and predict issues that can affect the functioning and operation of CPE devices. Analysis of collected data can be based on self-check rules. In some implementations, troubleshooting steps or rules can be executed by a server device or communicated to a CPE device for enabling self-troubleshooting and self-correction of an issue. Self-check and troubleshooting rules can be configured according to insights derived from machine learning techniques applied to collected data (e.g., telemetry data, service provider data, and service and repair data (troubleshooting and repair feedback data collected in association with customer calls, field technician visits, and self-healing checks and actions performed on/by CPE devices)).
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.