Voice activated inventory management
US10970727B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 31, 2018 |
| Grant date | Apr 6, 2021 |
| Priority date | — |
| Expiry date | Feb 19, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, computer system, and a computer program product for voice activated inventory management is provided. The present invention may include recording an audio feed of a customer product query from a customer and a staff response from a staff member. The present invention may then include identifying a product requested by the customer. The present invention may also include identifying an inventory status in the staff response. The present invention may also include determining that a negative inventory status trigger is detected in the identified inventory status associated with the identified product requested by the customer. The present invention may further include, in response to determining that the negative inventory status trigger is detected in the identified inventory status associated with the identified product requested by the customer, storing, in an inventory database, a plurality of customer query data associated with the identified product requested by the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.