Graphical chatbot interface facilitating user-chatbot interaction
US10976904B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 2019 |
| Grant date | Apr 13, 2021 |
| Priority date | — |
| Expiry date | Jul 26, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Interaction with a chatbot of a computer system is facilitated by receiving, by the chatbot, a request from a user of the chatbot, where the request establishes a user-chatbot interaction. Based at least in part on the request, a plurality of predicted chatbot paths are generated, forming a hierarchy of predicted chatbot content for the user-chatbot interaction. A graphical chatbot interface including, at least in part, the hierarchy of predicted chatbot content for the user-chatbot interaction is provided for display on an electronic device, and a selection by the user of one predicted chatbot path of the graphical chatbot interface is received, via the electronic device, as part of the user-chatbot interaction, where the providing of the graphical chatbot interface facilitates user interaction with the chatbot along the selected predicted chatbot path.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.