Data collection using voice and messaging side channel
US10978071B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 24, 2019 |
| Grant date | Apr 13, 2021 |
| Priority date | — |
| Expiry date | Sep 28, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/651
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An approach is provided in which an information handling system sends a first request to a user over a voice channel through a first communication network. The request is in an audio format and requests a user data set from the user. The information handling system establishes a messaging channel with a user device utilized by the user through a second communication network. The messaging channel is an end-to-end digital data channel between the information handing system and the user device. The information handling system receives a set of user data corresponding to the first request from the user device over the messaging channel, and sends the set of user data to a conversation system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.