Conversational agent
US11010556B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 24, 2018 |
| Grant date | May 18, 2021 |
| Priority date | — |
| Expiry date | Jun 18, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16Z99/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method includes converting a user's utterance to text; encapsulating the converted text in a rheme object; searching, for each of a plurality of topics, for keywords in the converted text; determining a relevancy metric for each of the plurality of topics based on such searching; selecting one or more topics based on determined relevancy metrics; comparing some or all of the converted text to names in one or more patient lists or databases; identifying a unique patient whose name is contained in the converted; attaching an indication of the identified patient to the rheme object; effecting an action based on the selected one or more topics and the attached patient indication; and saving the topic in a conversation history with a reference to the identified patient.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.