System and method for automated device service call initiation
US11012581B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 26, 2020 |
| Grant date | May 18, 2021 |
| Priority date | — |
| Expiry date | Aug 26, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N2201/0094
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A system and method for automated service call initiation for a multifunction peripheral includes applying optical character recognition to a digital image of an affixed asset tag captured by a smartphone or tablet camera to determine a service agency name and initial contact information. A dealer database is queried with the service agency name and initial contact information, and corresponding information about the service agency, customer or device is received. Information about a current state of the multifunction peripheral is received. A service request or order is selectively sent by a user via the smartphone or tablet to the service agency in accordance with information from the dealer database and the current state of the multifunction peripheral.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.