Intelligent support recommendations for snap-ins
US11016633B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 6, 2017 |
| Grant date | May 25, 2021 |
| Priority date | — |
| Expiry date | Oct 31, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F3/04817
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.