System and methods for processing and interpreting text messages
US11017180B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 9, 2019 |
| Grant date | May 25, 2021 |
| Priority date | — |
| Expiry date | Jul 20, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, apparatuses, and methods for the interpretation and routing of short text messages, such as those that might be received as part of a “chat” between a customer and a customer service representative. In some embodiments, this is achieved by constructing word “vectors” based on the text in a message, with a token corresponding to each word. The word vectors are then compared to a set of mutually orthogonal unit vectors representing the “classes” or “categories” of messages that are received and are intended to be acted upon by a person or automated process. The orthogonal class unit vectors are generated by training a machine learning model using a set of previously classified text or messages.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.