Determining validity of service recommendations

US11017359B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Schayne Bellrose · Poughkeepsie, US
• Pasquale A. Catalano · Wallkill, US
• Jerry Chuaypradit · Rochester, US
• Andrew G. Crimmins · Montrose, US
• Preston Lane · Poughkeepsie, US
• Juan Merchan · Poughkeepsie, US
• Rorie Paul Reyes · Kingston, US

Key dates

• Filing date: Sep 27, 2017
• Grant date: May 25, 2021
• Expiry date: Aug 1, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/018
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments include techniques for determining the validity of service recommendations, where the techniques include receiving a service provider recommendation for a device from a service provider, and receiving device inputs and service provider inputs associated with the device. The techniques also include performing an input analysis on the device inputs to determine a predicted recommendation, and determining a trust level score for the service provider based at least in part on the service provider inputs, and comparing the service provider recommendation and the predicted recommendation. Techniques include performing, based at least in part on the trust level score, a value analysis and a severity analysis, and generating a recommended action based at least in part on the value analysis and the severity analysis.