Patent · US Active

System, method, and computer program for performing bot engine abstraction

US11019004B1 · kind B1 · utility

0Cited by

11References

19Claims

0Family size

Assignee

AMDOCS DEVELOPMENT LIMITED · CY

Inventors

Deborah A. Sohrweide · San Jose, US
Sanjay Gupta · Crystal Lake, US
Andrew Harper · Seattle, US
Alma D. Lopez · San Jose, US
Ksheerasagar Akella · Sunnyvale, US
Roi Dayan · Sunnyvale, US
Toshish Arun Jawale · Seattle, US
Pawan Liladhar Bhole · Pune, IN

Key dates

Filing date	Jan 4, 2018
Grant date	May 25, 2021
Priority date	—
Expiry date	Mar 28, 2040

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/52
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A system, method, and computer program product are provided for performing bot engine abstraction. In use, a message is received at a bot engine from a messaging channel, utilizing a first abstraction layer. Additionally, one or more external components are accessed by the bot engine, utilizing a second abstraction layer, to create a response to the message. Further, the response is sent from the bot engine to the messaging channel, utilizing the first abstraction layer.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.