System and method for troubleshooting in a virtual computing system
US11023472B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 27, 2018 |
| Grant date | Jun 1, 2021 |
| Priority date | — |
| Expiry date | Jun 6, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/9024
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and method include receiving, by a troubleshooting system of a virtual computing system, a search query for troubleshooting a problem associated with a component of the virtual computing system. The search query is received via a troubleshooting interface of the troubleshooting system. The system and method also include parsing the search query, including associating a troubleshooting category with the parsed search query, determining possible causes of the problem from the troubleshooting category, and ranking the possible causes based on a pre-determined criteria. The system and method additionally include displaying a subset of highest ranked possible causes of the problem on the troubleshooting interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.