Virtual conversation method or system
US11037048B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 22, 2018 |
| Grant date | Jun 15, 2021 |
| Priority date | — |
| Expiry date | Dec 12, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/35
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An automated conversation is facilitated between a user and a virtual agent. A system receives an input message from the user and analyzes an intent of the input message. Based on the intent of the input message, the system generates a plurality of bids for responding to the input message, and assigns an intent confidence score to each bid from the plurality of bids based on a confidence level of each bid from the plurality of bids. The system determines a winning bid from the plurality of bids based on the intent confidence score associated with each bid from the plurality of bids, and generates a response based on the winning bid.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.