Routing of meeting requests and follow-up queries by digital assistants

US11049076B2 · kind B2 · utility

Assignee

• MICROSOFT TECHNOLOGY LICENSING, LLC · US

Inventors

• Juliana Pena Ocampo · Redmond, US
• Mayerber Loureiro De Carvalho Neto · Kirkland, US
• Charles Yin-Che Lee · Mercer Island, US
• Ben Cheung · Redmond, US
• Pamela Bhattacharya · Redmond, US
• Chala Fekadu Fufa · Seattle, US
• Warren Johnson · Sammamish, US

Key dates

• Filing date: May 7, 2018
• Grant date: Jun 29, 2021
• Expiry date: Aug 13, 2039

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L51/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In non-limiting examples of the present disclosure, systems, methods and devices for routing meeting requests by a digital assistant service are presented. A request to schedule a meeting between an invitee and a principal may be received by a digital assistant service, wherein the request is sent by an agent of the principal. The digital assistant service may determine that the agent is a delegate of the principal with scheduling authority. The digital assistant service may further determine that follow-up information for the meeting is required, and the digital assistant service may route an electronic message requesting the follow-up information directly the agent-delegate. Other aspects describe mechanisms for routing meeting requests from third parties directly to delegates, rather than sending those communications directly to principals.