Action response selection based on communication message analysis
US11050700B2 · kind B2 · utility
Assignee
Inventors
- William Christopher Fama Roller
- Shardul Vikram
- Alex Michael Noe
- Noah William Burbank
- Sammy Adnan Nammari
- Ascander Dost
- Shuvajit Das
- Oliver Qian Tang
- Robert Christopher Ames
- Madhav Vaidyanathan
- Wing Hing Ku
- Bhaskar Garg
- Xu Yang
- Madeleine Mary Gill
- Percy Mehta
- Janelle Wen Hui Teng
- Abraham Dio Suharli
- Alexis Roos
- Wenhao Liu
- Nelson Esteban Acevedo
- Joseph Gerald Keller
- Rohit Deshpande
- Sandeep Raju Prabhakar
Key dates
| Filing date | Nov 3, 2017 |
| Grant date | Jun 29, 2021 |
| Priority date | — |
| Expiry date | Jun 27, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N7/01
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.