Determination of conversation threads in a message channel based on conversational flow and semantic similarity of messages
US11057330B2 · kind B2 · utility
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5References
18Claims
0Family size
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Key dates
| Filing date | Aug 26, 2019 |
| Grant date | Jul 6, 2021 |
| Priority date | — |
| Expiry date | Aug 26, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/42
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A deep learning module classifies messages received from a plurality of entities into one or more conversation threads. In response to receiving a subsequent message, the deep learning module determines which of the one or more conversation threads and a new conversation thread is contextually a best fit for the subsequent message. The subsequent message is added to the determined conversation thread.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.