Contextual automation of information technology change services
US11062088B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 12, 2017 |
| Grant date | Jul 13, 2021 |
| Priority date | — |
| Expiry date | Jul 13, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0635
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques facilitating causing a information technology change service action in response to a received instructive command are provided. In one example, a computer-implemented method can comprise receiving a command from a device, wherein an intent of the command relates to performing an information technology change service action. The computer-implemented method can also comprise determining the intent of the command and selecting a service from a federation of services based on the information indicative of the intent of the command. The computer-implemented method can further comprise ordering the service relative to another service of the federation of services based on a determined level of confidence that the service will facilitate performing the information technology change service action. Moreover, the computer-implemented method can comprise activating the service based on an order of the service relative to the other service and the information indicative of the intent of the command.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.