Crowd-sourced incident management
US11068845B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 27, 2017 |
| Grant date | Jul 20, 2021 |
| Priority date | — |
| Expiry date | Mar 13, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/105
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Techniques for managing complaints are disclosed. The system may receive complaints submitted by users. A complaint may describe an incident, such as a safety issue or a cheating incident. The system analyzes a set of complaints to identify similar complaints. Upon identifying a threshold number of similar complaints, the system generates an incident report based on the complaints. The system may refrain from generating or submitting any incident report for a complaint if the threshold number of similar complaints have not been received by the system. The system may or may not include information such as the identity of the reporter, the identity of the accused party, or the incident location in an incident report based on threshold criteria.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.