Patent · US Active

Customer journey management engine

US11068942B2 · kind B2 · utility

7Cited by

12References

21Claims

0Family size

Assignee

Cerebri AI Inc. · US

Inventors

Alain Charles Briancon · Poolesville, US
Jean Joseph Belanger · Austin, US
James Stojanov · Burlington, CA
Christopher Michael Coovrey · Austin, US
Pranav Mahesh Makhijani · Austin, US
Gregory Klose · Austin, US
Max Changchun Huang · Brampton, CA
Mounib Mohamad Ismail · Austin, US
Michael Henry Engeling · Austin, US
Hongshi Li · Austin, US

Key dates

Filing date	Oct 18, 2019
Grant date	Jul 20, 2021
Priority date	—
Expiry date	Oct 18, 2039

Classification

Technology area (CPC G)Physics
CPC primaryG06N20/20
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Provided is a process, including: obtaining a first training dataset, training a first machine-learning model on the first training dataset, obtaining a set of candidate question sequences, forming virtual subject-entity records, forming a second training dataset, training a second machine-learning model, and storing the adjusted parameters of the second machine-learning model in memory.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.