Systems and methods for transferring messaging to automation
US11070497B2 · kind B2 · utility
1Cited by
0References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 7, 2020 |
| Grant date | Jul 20, 2021 |
| Priority date | — |
| Expiry date | Aug 7, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/216
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.