Context-sensitive aggregation of chatbot conversations
US11074415B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 2019 |
| Grant date | Jul 27, 2021 |
| Priority date | — |
| Expiry date | Oct 3, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/284
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed embodiments provide techniques for expanding user-chatbot conversations to include other relevant users. In some embodiments, the users are deemed to potentially be interested in learning information regarding the conversation topic. In other embodiments, the users are deemed to be potentially able to provide additional information regarding the conversation topic. In embodiments, a submitted question to a chatbot in a conversation on a messaging platform is received. The topic of the submitted question is identified. A probability that one or more additional users would benefit from an answer to the submitted question is determined. One or more additional users are invited to the conversation based on the determined probability that one or more additional users would benefit from an answer to, and/or provide information regarding, the submitted question.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.