Self-improving transferring in bot conversation
US11074484B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 31, 2019 |
| Grant date | Jul 27, 2021 |
| Priority date | — |
| Expiry date | Jun 27, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/088
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer implemented method, computer system and computer program product are provided for transferring in a BOT conversation. According to the method, a user input is received, by a device operatively coupled to one or more processing units, from a user. A first response from a conversation BOT responding to the user input is obtained by the device. The first response is evaluated by the device according to configured rules to determine whether a human agent is needed, wherein the evaluation according to at least one of the configured rules is carried out by a trained engine of a reinforcement learning model. Finally, responding to determine the human agent is needed, a transferring recommendation is sent to the user by the device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.