Intelligent electronic communications across heterogeneous communication channels
US11075874B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 21, 2019 |
| Grant date | Jul 27, 2021 |
| Priority date | — |
| Expiry date | Mar 21, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L61/4555
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method includes receiving, at a gateway, a message for a recipient, responsive to the message being sent to the recipient at a first address. One or more rules are evaluated to select a preferred communication channel of the recipient, from among two or more communication channels. A channel-specific address of the recipient on the preferred communication channel is determined, where the channel-specific address differs from the first address. The message is directed, by the gateway, to the channel-specific address of the recipient to deliver the message to the recipient through the preferred communication channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.