Model-agnostic visualizations using linear programming approximation
US11080489B2 · kind B2 · utility
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Key dates
| Filing date | Mar 18, 2019 |
| Grant date | Aug 3, 2021 |
| Priority date | — |
| Expiry date | Apr 4, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of determining influence of language elements in script to an overall classification of the script includes performing a sentiment analysis of the language elements. In some instances, for example, in a conversation, the language elements and turns within the conversation (e.g., in a chat bot) are analyzed for their influence in escalation or non-escalation of the conversation to a higher level of resolution, e.g., to a human representative or manager.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.