Semi-automatic communication using chatbot and consultant device
US11082368B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 27, 2018 |
| Grant date | Aug 3, 2021 |
| Priority date | — |
| Expiry date | Jun 21, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for providing semi-automatic communication using a chatbot and a consultant device includes receiving, from a messenger server, a message input to an instant messaging application of a user device; determining a reliability for an automatic answer message made by the chatbot to answer the message; and transmitting the automatic answer message to the user device through the messenger server if the reliability is determined higher than a predetermined level, or enabling the consultant device to transmit a manual answer to the message if the reliability is determined lower than the predetermined level. The reliability is calculated based on a result of analysis for the message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.