Suggesting people qualified to provide assistance with regard to an issue identified in a file
US11093870B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 9, 2018 |
| Grant date | Aug 17, 2021 |
| Priority date | — |
| Expiry date | Apr 11, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/01
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The techniques describe a tool that finds people to help answer a question that arises while a user is consuming content of a file. As the user consumes the content, the techniques identify a signal that indicates an issue (e.g., a question). The signal can be added or somehow inserted into the underlying content of the file based on user input. The techniques determine a portion of the content associated with the signal. The portion of the content, along with any other information provided via the user input, is analyzed to determine a context of the issue. For example, natural language processing techniques can parse text or speech to understand the subject matter. The techniques then access a resolution resource (e.g., a professional network) to identify people that are likely capable of providing assistance, and the people are suggested to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.