Customer activity score

US11093950B2 · kind B2 · utility

Assignee

• OPower, Inc. · US

Inventors

• Nancy Hersh · Washington, US
• Daniel Bloomfield Ramagem · Derwood, US
• Suryaveer Singh Lodha · Berkeley, US
• Lawrence Han · San Francisco, US
• Rachel Zuraw · Washington, US
• Kristy Mayer · Washington, US

Key dates

• Filing date: Jul 7, 2015
• Grant date: Aug 17, 2021
• Expiry date: May 26, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q50/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Aspects of the subject technology relate to methods and systems for calculating a customer activity score (CAS). In some aspects, a method of the subject technology includes steps including aggregating behavior information for each of a plurality of utility customers, the behavior information including historic consumption data for at least one consumable resource, and calculating, and using the behavior information, a customer activity score (CAS) for one or more of the utility customers. In some aspects, the method can also include steps for generating customer content for at least one of utility customers based on a corresponding CAS value. In some aspects, systems and computer-readable media are provided.