Providing an automated summary
US11094318B1 · kind B1 · utility
4Cited by
7References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 15, 2019 |
| Grant date | Aug 17, 2021 |
| Priority date | — |
| Expiry date | Dec 14, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/0638
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and apparatus, including computer programs encoded on computer storage media for summarizing a call. One of the methods includes generating text corresponding to processing audio produced during an interaction between two participants by executing natural language processing logic. The method includes identifying one or more topics by providing the generated text to a machine learning system, the machine learning system trained to identify topics based on text. The method also includes generating a summary of the interaction based on the one or more topics and the text.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.