Recommendations based on in-session communications
US11095693B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 12, 2020 |
| Grant date | Aug 17, 2021 |
| Priority date | — |
| Expiry date | Feb 12, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/1813
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and systems for recommending events during a media session are provided. In one aspect, a method includes monitoring communication streams of the session and analyzing data of the streams to detect at least one intent and at least one entity. The method includes determining, responsive to detecting the at least one intent, whether the at least one intent is a question or a task, and includes identifying, responsive to determining that the at least one intent is the question is associated with the at least one entity, presence information associated with the at least one entity. The method includes transmitting, during the session, responsive to determining that the at least one intent is the question associated with the at least one entity and based on the presence information, an in-session recommendation to initiate an event associated with the at least one entity. Systems and machine-readable media are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.