Provision of natural language response to business process query
US11100297B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 15, 2019 |
| Grant date | Aug 24, 2021 |
| Priority date | — |
| Expiry date | Nov 14, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/067
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One embodiment provides a method, including: receiving, from a user and at a user interface of a conversational agent, a query related to a business process; identifying, using process entity extraction on the query, (i) the business process and (ii) a business object corresponding to an entity of the query; mapping the business object to code corresponding to the business object, wherein the mapping comprises (i) mapping the business object to an object within a business process model using a domain dictionary and (ii) accessing code corresponding to the object within the business process model; generating a natural language response responsive to the received query by (i) extracting the code corresponding to the business object, (ii) identifying a rule within the extracted code corresponding to a variable of the query, and (iii) generating the natural language response from the identified rule; and providing the natural language response.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.