Support service system for inkjet printing apparatus and control method therefor
US11104165B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 29, 2016 |
| Grant date | Aug 31, 2021 |
| Priority date | — |
| Expiry date | Feb 26, 2037 |
Classification
- Technology area (CPC B)Performing Operations; Transporting
- CPC primaryB41J2002/16573
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Previously, a customer may not have known which information was acquired and may have felt anxiety. In addition, only internal data of the apparatus was previously acquired. However, in order to determine a trouble in the inkjet printer with high precision, visual information such as a state of a printer mechanism or a conveyance line and a print result is also necessary to determine the apparatus state. Therefore, it is necessary to establish a maintenance system capable of acquiring such information. Disclosed is a support service system for an inkjet printing apparatus, including: a first network terminal that can communicate information regarding a state of a first inkjet printing apparatus through communication from a first external communication device installed in the first inkjet printing apparatus; and a second network terminal that performs determination on the basis of the information regarding the state obtained through communication of the first network terminal and transmits a result of the determination to the first network terminal, wherein the first network terminal transmits a maintenance request for the first inkjet printing apparatus to the second network termin…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.