Method and system for intelligently resolving failures recurring in information technology environments
US11106523B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 24, 2018 |
| Grant date | Aug 31, 2021 |
| Priority date | — |
| Expiry date | Nov 22, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/10
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for intelligently resolving failures recurring in information technology (IT) environments. Specifically, the method and system disclosed herein may be directed to the resolution of persistently-occurring failures observed in data backup and/or data recovery operations. Further, resolution of any given persistently-occurring failure may entail the identification of zero, one, or more solutions (e.g., patches and/or other instructions) based on the analyses of failure-related information and host-related configuration information using machine learning and/or artificial intelligence paradigms. In cases where zero solutions are identified, the conventional and manual investigative route by way of support ticketing may be pursued.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.