Facilitating pharmacy customer orders through natural language processing
US11106869B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 23, 2018 |
| Grant date | Aug 31, 2021 |
| Priority date | — |
| Expiry date | Dec 21, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H50/20
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method includes receiving a message of a pharmacy customer wherein the message includes a text string, and generating a set of one or more intents corresponding to the pharmacy customer by analyzing the text string using a trained machine learning model, wherein each of the one or more intents correspond to a respective desired action pertaining to the pharmacy order. The machine learning model may be a classification model. The method further includes generating at least one response message based on the set of intents corresponding to the pharmacy customer and transmitting the at least one response message to a mobile device associated with the pharmacy customer. The set of one or more intents may be chosen from a list of commonplace pharmacy customer intents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.