Patent · US Active

Chatbot generator platform

US11113475B2 · kind B2 · utility

9Cited by

0References

20Claims

0Family size

Assignee

ACCENTURE GLOBAL SOLUTIONS LIMITED · IE

Inventors

Nirav Sampat · Mumbai, IN
Saran Prasad · New Delhi, IN
Manish Jain · Pittsfield, US
Sriram Lakshminarasimhan · Bengaluru, IN
Dharmesh Dhirajlal Barochia · Pune, IN
Purnanga Prema Borah · Dudhnai, IN
Deepali Jain · Savanuru, IN
Suhas Vinod Sane · Jamkhed, IN

Key dates

Filing date	Apr 15, 2019
Grant date	Sep 7, 2021
Priority date	—
Expiry date	Mar 4, 2040

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/02
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

An example chatbot generation platform may receive a request to generate a chatbot; determine a chatbot template for the chatbot based on the request; obtain custom chatbot information according to the chatbot template; generate a chatbot corpus for the chatbot using the custom chatbot information and the chatbot template; generate a set of question and answer (QnA) pairs based on the chatbot corpus; configure a language analysis model for the chatbot; build the chatbot according to the set of QnA pairs and the language analysis model; and deploy the chatbot to a chatbot host platform for operation. The chatbot may be built to engage in an interaction with a user via the chatbot host platform, use the language analysis model to select one or more QnA pairs from the set of QnA pairs during the interaction, and train the language analysis model based on the interaction.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.