Call control service
US11115528B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 25, 2018 |
| Grant date | Sep 7, 2021 |
| Priority date | — |
| Expiry date | Mar 14, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/527
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A technology is described for providing virtual call assistants and call options to identified callers. An example method may include identifying a caller and a call recipient using addressing information included in a call received at a call control service. After identifying the caller, a priority designation assigned to the caller may be obtained from an agent linking profile. An interactive agent linked to the priority designation assigned to the caller may be identified, wherein the interactive agent may be configured to provide prioritized call services. Thereafter, the interactive agent linked to the priority designation may be invoked.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.