Systems and methods for reserving a replacement rental vehicle

US11120497B1 · kind B1 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• Josh Schumann · Bloomington, US
• Itobore Odje · Atlanta, US
• Cagatay Azkin · Suwanee, US
• Scott Vermeyen · Atlanta, US
• Kevin Scott Lenz · Mokena, US
• Norma Musciotto · Alpharetta, US
• Denise Ferguson · Roswell, US
• Brian Miller · Palm Springs, US
• Chris Sharp · Dunwoody, US
• Andrea Foster · Dunwoody, US
• Ivan D. Hall · Bloomington, US
• Tracey Herring · Clarkston, US
• Steve Stought · Sugar Hill, US
• Sanjay Sen · Marietta, US
• Matt Ackers · Bloomington, US
• Tarikere Yunus Zereena Parveen · Cumming, US
• Michelle Delynn Adler · Sugar Hill, US
• Eric Brown · Dunwoody, US
• Billy Simonovich · Sugar Hill, US
• Jose Gonzalez · Hialeah, US

Key dates

• Filing date: Jul 3, 2018
• Grant date: Sep 14, 2021
• Expiry date: Dec 21, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0625
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A rental self-service (“RSS”) computer system for enabling a policyholder of an automobile insurance policy to initiate an insurance replacement rental reservation after submission of an initial loss claim is provided. The RSS computer system includes a processor in communication with a memory. The processor is programmed to: (i) retrieve policyholder insurance data from an insurance provider database using a claim identifier associated with the initial loss claim submission, and a policyholder identifier associated with the policyholder; (ii) verify that the policyholder is eligible to receive an insurance replacement rental; (iii) cause to be displayed on a user device associated with the policyholder a searchable interface configured to enable the policyholder to search for at least one vendor location; (iv) receive a selected vehicle class inputted by the policyholder; (v) calculate a policyholder cost; (vi) display a cost summary; and (vii) receive confirmation of a rental reservation request.