Telecommunication network customer premises service dispatch optimization

US11126939B2 · kind B2 · utility

Assignee

• AT&T Intellectual Property I, L.P. · US

Inventors

• Rudolph Mappus · Plano, US
• Vijayan Nagarajan · Plano, US
• Abhay Dabholkar · Allen, US
• Billy Langston, Jr. · Fort Worth, US
• Matthew Rosenbloom · Dallas, US
• Quan Nguyen · McKinney, US

Key dates

• Filing date: Dec 6, 2018
• Grant date: Sep 21, 2021
• Expiry date: Jun 19, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06N20/20
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A processing system may obtain historical job feature, network plant feature, and calendar feature data associated with customer premises installation jobs of a telecommunication network which include a dispatch of a customer premises technician. A plurality of the customer premises installation jobs may further include a dispatch of a network-based technician. The processing system may then generate, from the historical data, a prediction model for predicting whether additional customer premises installation jobs may include a dispatch of a network-based technician, apply the prediction model to job feature, network plant feature, and calendar feature data associated with a pending customer premises installation job, determine a likelihood score of whether the pending customer premises installation job may include a dispatch of a network-based technician based upon the prediction model, and assign the pending customer premises installation job to at least a first customer premises technician in accordance with the likelihood score.