Terminal device troubleshooting method and terminal device
US11138062B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 13, 2017 |
| Grant date | Oct 5, 2021 |
| Priority date | — |
| Expiry date | Oct 13, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F3/0482
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
This application relates to the field of terminal technologies, and provides a terminal device troubleshooting method and a terminal device, so as to improve accuracy of a result of detecting a fault such as a black screen, or screen freezing that occurs on a terminal device. The troubleshooting method includes: obtaining, a first operation and a first result; determining that the first operation is the same as a predefined second operation and that the first result is a fault result; and when the first operation is the same as the second operation, and the first result is a fault result, determining that an actual fault occurs on a terminal device, where the first operation is an operation currently performed by a user on the terminal device, and the first result is a result of responding by the terminal device to the first operation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.