Adaptive dialog strategy for multi turn conversation systems using interaction sequences
US11140110B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 26, 2018 |
| Grant date | Oct 5, 2021 |
| Priority date | — |
| Expiry date | Nov 5, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method, computer program product and computer system for recovering from a likely exit condition in an electronic conversation with a user and interactive agent is provided. A processor retrieves one or more messages from a conversation between a user and an interactive agent. A processor determines at least one label for the one or more messages between a user and an interactive agent. A processor compares the at least one label for the one or more messages to a sequence model. A processor identifies the one or more messages from the conversation indicate an exit condition for the user based on the comparison of the at least one label for the one or more messages to the sequence model. A processor sends a recovery message to the user to redirect the conversation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.