Automatically providing directives to parties to audio calls in real-time while the calls are occurring
US11140265B1 · kind B1 · utility
2Cited by
2References
22Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 22, 2019 |
| Grant date | Oct 5, 2021 |
| Priority date | — |
| Expiry date | May 20, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/401
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The content and/or sound characteristics of audio calls are monitored in real-time. The occurrence of triggers during audio calls is automatically detected, and in response directives are displayed to parties in real-time while calls are occurring. Multiple triggers and directives can be defined and edited, either by human users and/or automatically (e.g., in response to results obtained and tracked over time). Each given directive corresponds to one or more given triggers, such that detection of an occurrence of a given trigger during a monitored audio call results in the automatic outputting of a corresponding directive.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.