Processing data for use in a cognitive insights platform

US11144839B2 · kind B2 · utility

Assignee

• ACCENTURE GLOBAL SOLUTIONS LIMITED · IE

Inventors

• Nitin Madhukar Sawant · Mumbai, IN
• Rajendra T. Prasad · Kanchinakote, IN
• Bhavin Mehta · Mumbai, IN
• Jayant Swamy · Kanchinakote, IN
• Gopali Raval Contractor · Mumbai, IN
• Manish Vijaywargiya · Hyderabad, IN

Key dates

• Filing date: Jan 20, 2017
• Grant date: Oct 12, 2021
• Expiry date: Dec 9, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06N20/00
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

A device may receive issue resolution information, associated with a cognitive model, including an item of issue resolution information that describes an issue and a resolution to the issue. The device may assign the item of issue resolution information to a domain hierarchy, where the assigning is associated with a first user. The device may generate a question and an answer corresponding to the item of issue resolution information, where the generating of the question and the answer is associated with a second user. The device may approve the question and the answer, where the approving is associated with a third user. The device may generate a question/answer (QA) pair for the question and the answer. The device may create a data corpus including the QA pair, and provide the data corpus to cause the cognitive model to be trained based on the data corpus.