Product returns processing system including return address determination based upon disposition and product availability and condition and related methods

US11144874B1 · kind B1 · utility

Assignee

• INMAR RX SOLUTIONS, INC. · US

Inventors

• Robert Zomok · Advance, US
• Julie Goodman · Clemmons, US
• Kenneth Bays · Lewisville, US
• Brian Rogers · Greensboro, US
• Seth Maxwell · Lewisville, US
• Caleb Daniel Brown · Winston-Salem, US
• Jacob Bowman · High Point, US
• Elizabeth J. Stewart · San Francisco, US

Key dates

• Filing date: Mar 9, 2018
• Grant date: Oct 12, 2021
• Expiry date: May 23, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0641
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A product returns processing system may include mobile devices communicating respective purchase transaction receipts for respective products. The system may also include a returns processing server including a processor and a memory. The memory may store the purchase transaction receipts, for each product, a product return rule, a product availability status, and a disposition, and for each user, a return mode preference. The processor may determine a return expiration for each product based upon a respective product return rule, send a notice to each mobile device based upon a respective return window expiration, and receive a return request. The processor may, when the request is received before a return expiration, determine a product availability and condition, determine a return address based upon the disposition and at least one of the product availability and condition, and generate a label with the return address and based upon the return mode preference.