Method for identifying an event impacting the QoE of an end-user of a network equipment
US11146466B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 28, 2017 |
| Grant date | Oct 12, 2021 |
| Priority date | — |
| Expiry date | Dec 28, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5067
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
In today's network management world, there are various solutions that collect data and presume to identify events impacting the QoE of the end-users. However, such solutions usually do not try to address the question of whether the end-users are actually impacted. These solutions usually look at certain types of known problems and try to detect if that problem exists in the end-user's network, and from that they conclude that the end-user might be impacted. The method according to an embodiment of the invention enables to proactively identify that an end-user is actually experiencing an event impacting the QoE in his home network. The proposed solution enables the detection of event affecting an end-user's network, regardless of the type of the network and without looking for specific issues. This knowledge may be a valuable asset of an Internet Service Provider which may fix issues quicker or mitigate end-users' dissatisfaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.