Decision based resource allocation in response systems
US11146501B2 · kind B2 · utility
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2References
20Claims
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Key dates
| Filing date | Jun 21, 2019 |
| Grant date | Oct 12, 2021 |
| Priority date | — |
| Expiry date | Jun 21, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/535
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A first user communication request by a first user is detected. The first user communication request is directed to a computer response system. In response to detecting the first user communication request a profile associated with the first user is determined. A first set of computing resources of the computer response system is allocated to a first automated respondent. The allocation is based on the determined profile. A communication between the first user and the first automated responded is assigned based on the determined profile.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.