Method and apparatus for interactive voice response
US11146679B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 29, 2020 |
| Grant date | Oct 12, 2021 |
| Priority date | — |
| Expiry date | May 29, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/185
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for providing an interactive voice response dialogue by using a cloud computing system coupled to a mobile computing device. The cloud computing system may receive a request from a mobile computing device to initiate communication with an interactive voice response system having a tree structure including audio files in the cloud computing system. An interactive voice response dialogue may be conducted using the cloud computing system when the mobile computing device does not have the capacity to receive the one or more files. When the mobile computing device does have the capacity to receive the one or more files, one or more files may be transmitted from the cloud computing system to the mobile computing device, so that he mobile computing device may conduct the interactive voice response dialogue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.