Discovering linkages between changes and incidents in information technology systems
US11151499B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 22, 2015 |
| Grant date | Oct 19, 2021 |
| Priority date | — |
| Expiry date | Mar 22, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3051
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method comprises obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, extracting, from the change tickets and the incident tickets, one or more dimensions indicating potential causality between one or more changes and one or more incidents, identifying configuration items of the information technology infrastructure associated with the one or more changes and the one or more incidents, defining one or more linkages between the one or more changes and the one or more incidents, storing, in the service management database, the defined linkages, building a risk assessment model using the defined linkages, and monitoring subsequent changes to the information technology infrastructure using the risk assessment model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.